🔐 PrimeCare Benefits Group Privacy Policy

Effective Date: September 9, 2025 Last Updated: September 9, 2025

PrimeCare Benefits Group (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, especially in connection with automated messaging services (A2P), including SMS communications.

📲 Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing address
  • Health & Coverage Details: Information related to Medicare eligibility, plan preferences, and insurance needs
  • Communication Preferences: Opt-in status for SMS, email, and phone communications
  • Technical Data: IP address, browser type, device information, and usage data from our website

✅ How We Use Your Information

We use your information to:

  • Respond to inquiries and provide Medicare-related support
  • Schedule appointments and follow up on service requests
  • Send SMS messages related to your benefits, coverage, or appointment reminders
  • Improve our services and personalize your experience
  • Comply with legal and regulatory requirements

📩 SMS & A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive automated text messages from PrimeCare Benefits Group. These messages may include:

  • Appointment confirmations and reminders
  • Benefit updates and coverage check-ins
  • Service alerts and follow-ups

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying “STOP” to any message. For help, reply “HELP.”

We comply with A2P 10DLC regulations and ensure all messaging is permission-based, secure, and relevant to your Medicare needs.

🔒 Data Security

We implement industry-standard safeguards to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and access controls.

👥 Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Licensed benefits advisors affiliated with PrimeCare Benefits Group
  • Service providers who assist in appointment scheduling, messaging, or CRM operations
  • Government agencies or legal entities when required by law

📅 Appointment Scheduling

If you receive a letter instructing you to schedule an appointment, please do so on or after October 15th but before October 28th by texting (570)682-5893. If you do not have texting capabilities, call us directly at (570)485-2586.

⚖️ Your Rights

You have the right to:

  • Access and update your personal information
  • Withdraw consent for communications
  • Request deletion of your data (subject to legal retention requirements)

To exercise these rights, contact us at: 📧 Info@PrimeCareBG.com 📞 (570)485-2586

🌐 Third-Party Links

Our website may contain links to third-party sites (e.g., Medicare.gov). We are not responsible for their privacy practices.

📄 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.